Privacy Policy

We may collect the following categories of information:

• Account and profile data: name, email, phone, photo, location fields (such as city or barangay), and profile completion status.
• Booking and transaction data: service selections, schedules, amounts, wallet activity, top-up and withdrawal submissions, and support communications.
• Provider and listing data: service descriptions, pricing, photos, availability, and verification documents you submit.
• Communications: messages sent through the Platform and notifications preferences.
• Technical data: IP address, device and browser type, cookies, log data, and usage analytics.

We use personal information to:

• Create and secure accounts, authenticate users, and prevent fraud.
• Display listings, enable search, process bookings, and operate wallet features.
• Facilitate messaging between customers and Providers.
• Review verification submissions and enforce Platform policies.
• Send service-related notices, security alerts, and support responses.
• Analyze usage to improve reliability, performance, and product design.
• Comply with legal obligations and respond to lawful requests.

Where applicable privacy laws require a legal basis, we rely on one or more of the following: performance of a contract with you; legitimate interests in operating and securing the Platform; compliance with legal obligations; and your consent where required (for example, certain marketing communications or optional profile fields).

We do not sell your personal information. We may share information in these circumstances:

• With other users when needed to complete a booking or conversation (for example, showing a Provider your name and booking details).
• With infrastructure and service providers that help us host the Platform, process payments, send email, store files, or provide analytics—under contractual confidentiality and security obligations.
• With professional advisers or authorities when required by law, to protect rights and safety, or to investigate fraud or policy violations.
• In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

We retain personal information for as long as your account is active and as needed to provide services, resolve disputes, enforce agreements, and meet legal, tax, accounting, or security requirements.

Verification documents, financial records, and certain logs may be kept for longer periods where required by law or legitimate business needs.

We implement administrative, technical, and organizational measures designed to protect personal information, including access controls and encryption in transit where supported by our systems.

No method of transmission or storage is completely secure. You are responsible for safeguarding your credentials and reporting suspected unauthorized access promptly.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is consent-based.

You can update much of your profile information in account settings. To exercise privacy rights or submit a request, contact us using the details below. We may need to verify your identity before responding.

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and protect the Platform. You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

The Platform is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can take appropriate action.

If you access the Platform from outside the Philippines, your information may be processed in countries where we or our service providers operate. Those countries may have different data protection laws than your own.

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised.

Privacy questions and requests: privacy@serbee.com. General support: support@serbee.com.