Legal
Accessibility Statement
Effective date: May 22, 2026
SerBee is committed to making our marketplace usable by people with diverse abilities. We aim to follow widely recognized accessibility practices, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably achievable.
We continually improve the Platform through design reviews, automated checks, and feedback from users. Because accessibility is an ongoing effort, some areas may not yet meet our target standard.
1. Measures we take
Our accessibility efforts include:
- Designing interfaces with sufficient color contrast and readable typography.
- Providing text alternatives for meaningful images where feasible.
- Using semantic HTML and descriptive labels for forms and interactive controls.
- Supporting keyboard navigation for core flows such as search, browsing, and account actions.
- Testing key journeys with screen readers and automated accessibility tooling.
- Training product and engineering teams on inclusive design practices.
2. Compatibility
The Platform is intended to work with current versions of major browsers (Chrome, Firefox, Safari, and Edge) on desktop and mobile devices.
For the best experience, enable JavaScript, use an up-to-date browser, and allow cookies required for sign-in and session management.
3. Known limitations
Some third-party embeds—such as interactive maps—may not be fully accessible depending on the provider. Complex calendar or messaging interfaces may present additional challenges on assistive technologies.
We are working to reduce these gaps. If you encounter a barrier, please tell us so we can prioritize a fix or provide an alternative way to complete your task.
4. Feedback and accommodation requests
We welcome accessibility feedback. When contacting us, include the page or feature involved, the assistive technology you use (if any), and a description of the issue.
Email accessibility@serbee.com with the subject line "Accessibility" or contact support@serbee.com for general help. We aim to acknowledge requests within five (5) business days.
5. Formal complaints
If you are not satisfied with our response, you may escalate your concern to the relevant regulatory authority in your jurisdiction. Users in the Philippines may also contact the National Council on Disability Affairs for guidance on applicable standards.